REFUND POLICY

At Kipy Watch, we stand behind the quality of our products and want you to shop with confidence.

1. Return Eligibility

We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be in the original packaging

  • Proof of purchase (order number or receipt) is required

2. Non-Returnable Items

We do not accept returns for:

  • Items that have been used, worn, or damaged by the customer

  • Items returned without original packaging

  • Items returned after the 30-day window

3. How to Start a Return

To initiate a return, contact us at:

📧 service@kipy-watch.com

Please include:

  • Your order number

  • Reason for return

  • (Optional) photos if the item is damaged or defective

We will provide return instructions once your request is approved.

4. Return Shipping

  • Customers are responsible for return shipping costs

  • Shipping fees are non-refundable

  • We recommend using a trackable shipping service

If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping.

5. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the issue

We will offer:

  • A replacement, or

  • A full refund

6. Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please:

  1. Return the original item

  2. Place a new order

7. Refunds

Once we receive and inspect your return:

  • You will be notified of approval or rejection

  • If approved, your refund will be processed to your original payment method

Please allow:

  • 5–10 business days for the refund to appear (depending on your bank/payment provider)

8. Order Cancellations

Orders can only be canceled within 12 hours of purchase.

After this period, orders may already be processed or shipped and cannot be canceled.

9. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your credit card company

  3. Contact your bank

If you still need help, contact us at:

📧 service@kipy-watch.com

10. Chargebacks & Disputes

If you experience any issues with your order, please contact us before opening a dispute.

We are committed to resolving issues quickly and fairly.

11. Contact Us

For any questions regarding returns or refunds:

📧 service@kipy-watch.com

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