SHIPPING AND DELIVERY

Kipy Watch is operated by Top Merchandise Inc. ("Kipy Watch", "we", "us", or "our").

1. Shipping Locations

We currently ship within the United States only.

2. Processing Time

All orders are processed within:

  • 1–3 business days (Monday–Friday)

Orders are not processed or shipped on weekends or holidays.

During high-demand periods, processing times may be slightly extended.

3. Shipping Time & Delivery Estimates

Estimated delivery times:

  • Standard Shipping: 3–7 business days

Delivery times are estimates and are not guaranteed.

4. Shipping Costs

  • We offer free standard shipping on all orders within the United States

Any expedited shipping options (if available) will be shown at checkout.

5. Order Tracking

Once your order ships, you will receive:

  • A tracking number via email

Please allow 24–48 hours for tracking updates to appear.

6. Delays & Carrier Issues

Once your order has been handed to the shipping carrier, we are not responsible for delays caused by:

  • Shipping carriers (e.g., USPS, UPS, FedEx)

  • Weather conditions

  • Incorrect shipping addresses

  • High-volume periods

However, we will assist you in resolving any delivery issues.

7. Incorrect Address

It is the customer’s responsibility to ensure the shipping address is correct.

  • Orders with incorrect or incomplete addresses may be delayed or lost

  • We are not responsible for packages delivered to incorrectly provided addresses

If you notice an error, contact us immediately at:

📧 service@kipy-watch.com

8. Lost or Stolen Packages

If your tracking shows “delivered” but you did not receive the package:

  • Check with neighbors or your local carrier

  • Contact the shipping carrier directly

We are not responsible for lost or stolen packages marked as delivered, but we will do our best to assist you.

9. Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide photos of the item and packaging

We will offer a replacement or refund where applicable.

10. Split Shipments

In some cases, your order may arrive in multiple shipments.
You will receive tracking information for each shipment.

11. Order Changes & Cancellations

Orders can only be modified or canceled within 12 hours of purchase.

After this period, orders may already be processed and cannot be changed.

12. Contact Us

For any shipping-related questions, contact us at:

📧 service@kipy-watch.com

BACK TO GET MY KIPY WATCH

© Copyright 2026 kipy-watch.com - All rights reserved