SHIPPING AND DELIVERY
Kipy Watch is operated by Top Merchandise Inc. ("Kipy Watch", "we", "us", or "our").
1. Shipping Locations
We currently ship within the United States only.
2. Processing Time
All orders are processed within:
1–3 business days (Monday–Friday)
Orders are not processed or shipped on weekends or holidays.
During high-demand periods, processing times may be slightly extended.
3. Shipping Time & Delivery Estimates
Estimated delivery times:
Standard Shipping: 3–7 business days
Delivery times are estimates and are not guaranteed.
4. Shipping Costs
We offer free standard shipping on all orders within the United States
Any expedited shipping options (if available) will be shown at checkout.
5. Order Tracking
Once your order ships, you will receive:
A tracking number via email
Please allow 24–48 hours for tracking updates to appear.
6. Delays & Carrier Issues
Once your order has been handed to the shipping carrier, we are not responsible for delays caused by:
Shipping carriers (e.g., USPS, UPS, FedEx)
Weather conditions
Incorrect shipping addresses
High-volume periods
However, we will assist you in resolving any delivery issues.
7. Incorrect Address
It is the customer’s responsibility to ensure the shipping address is correct.
Orders with incorrect or incomplete addresses may be delayed or lost
We are not responsible for packages delivered to incorrectly provided addresses
If you notice an error, contact us immediately at:
8. Lost or Stolen Packages
If your tracking shows “delivered” but you did not receive the package:
Check with neighbors or your local carrier
Contact the shipping carrier directly
We are not responsible for lost or stolen packages marked as delivered, but we will do our best to assist you.
9. Damaged Packages
If your order arrives damaged:
Contact us within 48 hours of delivery
Provide photos of the item and packaging
We will offer a replacement or refund where applicable.
10. Split Shipments
In some cases, your order may arrive in multiple shipments.
You will receive tracking information for each shipment.
11. Order Changes & Cancellations
Orders can only be modified or canceled within 12 hours of purchase.
After this period, orders may already be processed and cannot be changed.
12. Contact Us
For any shipping-related questions, contact us at:
